Month: September 2009

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Who Do You Rely On?

September 28, 2009 | 0 Comments

Web 2.0 brought about mashups and started the push to mainstream service oriented architectures (SOA). As a result the technology that drives companies has begun to hollow out. What would happen if one of these...

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Context: What Are Your Customers Missing?

September 21, 2009 | 1 Comments

As a Washington Post experiment Joshua Bell, one of the finest classical musicians in the world, playing some of the most elegant music ever written on one of the most valuable violins ever made stood...

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It’s A People Question

September 14, 2009 | 0 Comments

Recently NetFlix found a winner to their long standing, million dollar, contest designed to inspire freelance teams toward creating new algorithms which would "…substantially improve the accuracy of predictions about how much someone is going...

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Can Marketing Be Too Successful?

September 7, 2009 | 0 Comments

We talk a lot about customer delight and how to turn irate customers into loyal ones, but how often to we prepare ourselves for the opposite?  What happens when we come up with that great...

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